The Uplands Medical Practice

Whitefield Health Centre, Bury New Road, Whitefield, Manchester, M45 8GH

It's Friday 9:02 AMWe're open

NHS

Telephone: 0161 766 8221

Fax: 0161 796 2417

Out of Hours: 111

Welcome to the new look Uplands Medical Practice website where you will find useful information about the surgery and the services we offer and a wealth of health-related information.

We value your feedback to improve the website and services. Please send us an email comments and suggestions by clicking ‘Contact Us’.

 

Latest news – March 2020

Following current guidance with regards to Coronavirus the practice will be locking the doors as from Monday 6th April. If you need to collect a prescription please call between 4-5pm whilst ensuring you are complying with social distancing. We urge you to take this opportunity to nominate a Pharmacy for further prescriptions. We take this decision to ensure we can protect patients and staff. If you need to speak to a member of the team please ring 0161 766 8221.

Due to the current outbreak of COVID-19 the practice is experiencing high demand for telephone contact and prescriptions. Please be patient our staff are working extremely hard to meet your needs. However you may experience a longer waiting time getting through on the telephone and may also have to wait longer for prescriptions. We apologise for any inconvenience this may be causing.

Due to current guidance for COVID-19 we will be ceasing baby clinic on Thursday’s. If your child is due to have vaccinations please contact the practice on 0161 766 8221, you will be asked some questions and booked in on a routine appointment. This also applies to 6-8 week checks and post-natal examinations. We apologise for any inconvenience this may cause.

You have requested a “sick note” from your GP in relation to being off work. The Government rules around GP’s issuing a “sick note” are that a medical professional can issue a “sick note” when a patient has had more than 7 continuous days off sick due to an illness (including weekends). For any period of illness less than 7 days, you are able to complete a “self-certification” certificate and provide this to your employer. If your employer does not accept a “self-certification” then the doctor may at their discretion issue a “private sick note”, for which you may get charged.

In the current climate, with scares around the Coronavirus, there are incidents where employees are asked to quarantine themselves at home due to the nature of recent travel, without any symptoms of an illness. In these cases, the GP will NOT be able to issue a “sick note” as the time off work is not due to an illness, but as a precaution to avoid transmission of any illness that may not have yet presented with symptoms. Your employer will need to be sympathetic and understanding that for the welfare of your work colleagues you have had to take time off, but in the absence of a presenting illness the GP is not in a position to issue a “sick note” following the first 7 days. We understand that this may cause distress between you and your employer but in the current climate the doctors need to ensure patients with symptoms and illnesses are assessed and supported and time is not committed to considering applications for a “sick note” where a GP is not in a position to issue.

For children taking time off school, your GP surgery has no NHS requirement to provide letters for school to confirm time taken off from school. As you will appreciate in light of the emerging picture with Coronavirus and other day to day demands from ill patients the surgery unfortunately cannot accommodate a school request for GP letters and we hope that schools will work with the parents to ensure any time off is appropriately recorded without the need for a GP letter.

 

As of April 1st 2020 there will be no baby clinic on a Thursday. Post-natals, immunisations and 6-8 week checks can be booked in at reception or over the telephone.

You now have access to the NHS App. We can help in practice with any queries relating to the app including registering for this service. You can also find information on our digital inclusion guide.
Please note, any issues we become aware of relating to use of the app will be posted on the practice website along with estimated downtime (if known). For troubleshooting tips www.nhs.uk/apphelp; for further help please visit www.nhs.uk/contact-us/nhs-app-feedback-form.
The NHS App has been developed by the NHS in England. It is a new way for patients to connect to your practice and other NHS services, allowing them to:
  • check their symptoms using the health A-Z from the NHS website
  • find out what to do when they need help urgently, using NHS 111 online
  • book and manage appointments at your GP practice
  • order repeat prescriptions for collection at your practice or a pharmacy they have already nominated
  • securely view their GP medical record
  • register to be an organ donor
  • choose how the NHS uses their data
You can also find more information in the practice. Just ask for a leaflet!
The NHS App is available to download now from the Google Play or Apple app store.

Please DO NOT book a GP appointment or attend the GP practice if you have recently travelled abroad and currently suffer with flu-like symptoms. You can contact 111 (non-emergency helpline for advice.

We must stress to patients with appointments booked that if you are unable to make the appointment to please rearrange. We are having difficulty booking patients in.

We are pleased to inform patients that the new partnership with Dr Hussain and Dr Haris is now in place.  We have embraced the NHS five year forward view and have a team of Advanced Nurse Practitioners working alongside a new team of Doctors and nursing staff.  We are committed to establishing a team that will work together to make care better for patients.

We are also pleased to have Angela Powell and Maggie Hughes on board as the new Practice Manager and Assistant Practice Manager respectively who will work with the Partners and Practice team in moving the practice forward.

Telephone Access

We have been working closely with the telephone company and conveyed feedback from patients and staff regarding telephone wait times.  As of 30th April 2019 a call queuing system has been introduced and the practice will continue to monitor this closely.  We appreciate the time patients take in giving feedback as this helps to improve our services.

Online appointments

The number of pre-bookable online appointments with Doctors and Advanced Nurse Practioners have been increased.  Booking appointments online saves time for patients and also reduces the call waiting times on the phone as you can make an appointment online anywhere anytime without delay.

Register for Online services today!

Enjoy the convenience of accessing your records any time day or night anywhere. To register click here.

You must provide 2 forms of ID at the surgery to have full access to the online services. The ID must consist of photo id and proof of address bank statement or utility bill.

Family Planning Clinic

The Family Planning Clinic are a free service that patients can book appointments or drop in to discuss sexual health. This may also be helpful for our patients who need a prescription for contraception but cannot get an appointment at the practice that week. The clinic operates at Prestwich Health Centre and Radcliffe Primary Care Centre. To book an appointment, please call 0300 303 8565.

Monthly Staff Training

The practice will close between 1pm and 3.30pm every 3rd Tuesday of each month for mandatory staff training to keep up to date to improve patient care and experience.

If you require medical assistance during this time please call the practice line and you will be directed to the BARDOC GP service line for advice.

Upcoming dates (2020) January 21st, February 18th & 17th March.

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Opening Times

  • Monday
    08:00 - 18:30
  • Tuesday
    08:00 - 18:30
  • Wednesday
    08:00 - 18:30
  • Thursday
    08:00 - 18:30
  • Friday
    08:00 - 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED