Patient Survey Past ExperienceIn the past 6 months, how easy have you found the following: – Getting through on the phone – Speaking to a doctor on the phone – Speaking to a nurse on the phone – Obtaining test results by phonePlease select oneVery easyFairly easyNot very easyVery difficultN/AThinking about the last time you tried to see a doctor urgently, were you able to see a doctor at Uplands within 48 hours when we were open? Yes No Can’t remember If you weren't able to be seen within 48 hours, why was that? There were no appointments available The appointments times offered didn’t suit me The appointment was with a doctor who I didn’t want to see Only a nurse was free but I wanted to see a doctor Other Please specifyAbout the practiceHow clean do you find the GP surgeryPlease selectVery cleanFairly cleanNot very cleanNot at all cleanHow helpful do you find the receptionistsPlease selectVery helpfulFairly helpfulNot very helpfulNot at all helpfulHow long after your appointment time do you normally wait to be seen? (excluding drop-in clinics)Please selectI am normally seen on time0 to 15 minutes15 to 30 minutesMore than 30 minutesCan't rememberHow satisfied are you with the opening hours at the surgery?Please selectVery satisfiedFairly satisfiedNeither satisfied nor dissatisfiedQuite dissatisfiedVery dissatisfiedThe CliniciansThinking about the last time you saw a GP, how good was the GP at each of the following: – Giving you enough time – Asking about your symptoms – Listening to you – Explaining tests and treatment – Involving you in decisions about your care – Treating you with care and concern – Taking your problems seriouslyPlease select onePlease selectVery goodGoodAveragePoorVery poorThinking about the last time you tried to make an appointment with the nurse, how easy was it? Very easy Fairly easy Not very easy Not at all easy Don’t know Thinking about the last time you saw a nurse, how good was the nurse at each of the following: – Giving you enough time – Asking about your symptoms – Listening to you – Explaining tests and treatment – Involving you in decisions about your care – Treating you with care and concern – Taking your problems seriouslyPlease select oneVery goodGoodAveragePoorVery poor