Ladies Coffee Mornings Whitefield Roadshow 2023 Smear test drop-in clinic STATISTICS 🎗️ Women’s Health Event Healthier You – the NHS Diabetes Prevention Programme FIT testing (Faecal Immunochemical Testing) Covid-19 vaccination booking helpline: 0161 983 2300 Patient Questionnaire High volume of call requests Please allow 48 hours to process prescriptions
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
When you are offered an appointment at one of the Bury GP Federation Extended Access Hubs outside of the Practices normal opening hours, you will be asked for your consent to share your medical records with the healthcare staff working in the service.
Without this consent, you will not be able to be seen at one of the GP Hubs as the healthcare staff would not have access to your medical records.
You will then need to wait for the next available appointment at your registered Practice.
Full details of how and when your records will be shared are available here: